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Optimisation Lead

2 months ago

Mile End, Australia Royal Automobile Association of South Australia Full time
About the Role

We are seeking a highly motivated and experienced Optimisation Lead to join our Claims team at the Royal Automobile Association of South Australia. As a key member of our team, you will be responsible for leading the optimisation of service delivery across our Claims teams to ensure an exceptional member and staff experience.

Key Responsibilities
  • Develop and implement process improvements to enhance the efficiency and effectiveness of our claims operations
  • Analyse performance metrics to identify opportunities for improvement and develop strategies to address them
  • Collaborate with key stakeholders across the organisation to ensure effective change management and adoption of new processes
  • Lead the development of process and procedures to ensure our claims operations run smoothly and efficiently
Requirements
  • Proven experience in process improvement and change management
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Knowledge of LEAN Six Sigma improvement tools and techniques
About Us

The Royal Automobile Association of South Australia is a leading provider of motor, home, and travel services to over 820,000 members. We are committed to delivering exceptional service and value to our members, and we are seeking a talented and motivated individual to join our team.

What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional development and growth
  • A dynamic and supportive work environment
  • Flexible work arrangements