Commercial Growth Strategist

2 weeks ago

Sydney, New South Wales, Australia beBeeRetention Full time $100,000 - $150,000
Job Overview

The organization is looking for a seasoned Customer Retention Specialist to join their team. As a fast-growing company, they aim to provide a fair and transparent approach to technology spend.

We have a global footprint across various locations and have processed over $10 billion in spend for hundreds of customers worldwide.

Your Role

You will be responsible for driving customer retention and commercial growth by owning renewal strategies and nurturing high-value relationships.

The role involves being the primary commercial contact for customers post-sale, ensuring continued satisfaction with our services while strategically managing renewals and identifying upsell opportunities.

Key Responsibilities
  • Owning the renewal cycle end-to-end to ensure timely and successful contract renewals that align with customer needs and business goals.
  • Acting as the commercial lead and trusted advisor for customers, building strong relationships that drive engagement and retention.
  • Developing a deep understanding of customer objectives and leveraging that insight to position value in renewal conversations.
  • Conducting strategic account reviews and ROI-based discussions to reinforce commercial and operational value delivered.
  • Identifying and pursuing opportunities for expansion and upsell within the customer base, coordinating with internal teams to craft compelling proposals.
  • Forecasting and reporting on renewal pipelines, risks, and retention metrics to drive accountability and performance.
  • Collaborating with Product, Customer Success, and Procurement teams to ensure customer feedback informs future improvements and offers.
  • Championing the customer voice internally with a clear focus on commercial outcomes and account growth.
Requirements
  • Experience in a customer-facing, revenue-responsible role, such as Account Manager, Customer Success Manager, or similar.
  • Proven ability to manage and close renewals with a track record of achieving retention targets.
  • Strong commercial acumen and confidence negotiating with senior stakeholders.
  • Data-driven mindset with the ability to tell a compelling ROI story.
  • Excellent communication and relationship-building skills across all levels of an organization.
  • Ability to balance customer advocacy with company objectives in a fast-paced, growth-oriented environment.

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