Operational Leader for Estate Settlements and Specialised Services

2 weeks ago


Lindfield, New South Wales, Australia Commonwealth Bank Full time
Role Overview

We are seeking an experienced Operational Leader to join our Estate Settlements and Specialised Services team, where you will play a key role in delivering excellent customer experiences.

Key Responsibilities
  • Leadership and Team Management: Lead an operational team that delivers brilliant customer service experiences every time, safely, and efficiently.
  • Process Design and Execution: Design and execute simple, efficient, and safe processes that deliver brilliant customer outcomes every time.
  • Risk Management: Effectively and proactively manage and mitigate risk.
Requirements
  • Demonstrable experience in leading large, complex operations at scale.
  • Excellent commercial acumen.
  • Strong analytical and commercial skills, with demonstrated ability to draw insights from analysis.
  • Attention to detail and quality.
  • Demonstrated ability to manage multiple deliverables simultaneously.
  • Innovative and able to drive results.
  • Excellent verbal, written communication skills and critical thinking skills.
  • Proven capability in customer-obsessed practices and outcomes.
About Us

The Commonwealth Bank of Australia is committed to continuously improving governance practices and ensuring they are aligned with business, stakeholders, and customers' needs.

Our Chief Operations Office (COO) is responsible for servicing multiple brands within the Group domestically and internationally, delivering a highly flexible operations environment, outstanding customer experiences, and better risk outcomes.

We are proud to offer a competitive salary range of $180,000 - $250,000 per annum, depending on experience, plus a range of benefits including superannuation, paid leave, and professional development opportunities.



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