Operational Leader Estate Settlements and Specialised Services

2 weeks ago


Lindfield, New South Wales, Australia Commonwealth Bank Full time
Job Overview

We are seeking an experienced Operational Leader to join our Estate Settlements and Specialised Services team at the Commonwealth Bank. The successful candidate will be responsible for leading a high-performing team, delivering brilliant customer service experiences every time, and ensuring operational processes are efficient, effective, and safe.

About the Role

This is an exciting opportunity to lead a team that manages Deceased Estate services for all retail banking deposit and lending products. As an Operational Leader, you will be responsible for:

  • Designing and executing process and service improvements
  • Nurturing a caring, empathetic, and engaged team culture
  • Developing and managing a strategic workforce plan
  • Effectively managing and mitigating risk

The ideal candidate will have demonstrable experience in leading large, complex operations, excellent commercial acumen, strong analytical and communication skills, and a proven ability to manage multiple deliverables simultaneously.

Key Responsibilities

As an Operational Leader, you will be expected to:

  • Lead and develop a high-performing team, promoting a culture of excellence, engagement, and recognition
  • Collaborate with stakeholders across the Bank to ensure seamless delivery of services
  • Drive process improvements and efficiency gains through innovative solutions and technologies
  • Manage and mitigate risk, ensuring compliance with regulatory requirements
Requirements

To succeed in this role, you will need:

  • Demonstrable experience in leading large, complex operations
  • Excellent commercial acumen and analytical skills
  • Strong verbal and written communication skills
  • Ability to work collaboratively with stakeholders
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary: AU$150,000 - AU$180,000 per annum
  • Ongoing professional development opportunities
  • A dynamic and supportive work environment
  • Access to cutting-edge technology and tools


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