Financial Services Representative
5 days ago
This is a customer-facing position involving the handling of inbound calls related to general enquiries for credit/debit card.
Key Responsibilities- Handle inbound calls professionally and provide solutions for queries.
- Actively listen, understand customer needs and deliver tailored solutions.
- Offer accurate information on banking procedures and products.
- Resolve issues efficiently and escalate complex situations as necessary.
- Maintain detailed records of interactions and participate in continuous improvement initiatives.
- Competitive compensation packages
- Comprehensive training programs
- Flexible work arrangements
- Ongoing career growth opportunities in financial services
- An inclusive culture with generous leave and flexible arrangements
- Exclusive benefits including banking discounts
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a desire to help others
- Proficiency in computer systems and a willingness to learn
- Previous customer service or call center experience
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