Customer Service Representative

3 days ago

Gold Coast, Queensland, Australia beBeeGuestService Full time $45,000 - $65,000
Customer Service Representative

This role is an exciting opportunity to provide exceptional customer service and ensure a seamless experience for our guests.

Key Responsibilities
  • Greet and welcome guests with a warm, professional demeanor, ensuring a smooth and efficient check-in and check-out process.
  • Operate the hotel's Property Management System (PMS) to process reservations, cancellations, and modifications, and ensure accurate data entry and financial processing.
  • Address guest inquiries and requests in a timely and courteous manner, ensuring their needs are met or directing them to the appropriate departments.
  • Handle guest billing, payments, and respond to any queries or concerns.
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for career growth and development
  • Competitive remuneration package

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