Customer Experience Manager

1 week ago

Coffs Harbour City Council, Australia beBeeTalent Full time $100,000 - $130,000
Job Role

Lead the delivery of superior customer experiences in-store by overseeing operational execution and driving service excellence.

  • Coach and develop Warehouse and Customer Service teams' knowledge and capability.
  • Deliver a positive store atmosphere to create a great customer experience and effectively resolve any customer complaints and queries.
  • Ensure store is meeting all compliance and legislative requirements.
  • Monitor the store activities to ensure it aligns with the businesses core policy and standard operating procedures.
  • Establish and oversee effective warehouse inventory management processes and systems.
Required Skills
  • Customer Focus: Does everything through eyes of the customer.
  • Results Driven: Consistently achieves results, even under tough circumstances.
  • Talent Development: Identifies and develops talent to build careers and meet organisational goals.
  • Planning and Alignment: Plans and prioritizes to align with organisational goals.

The role provides a fast-paced and exciting environment where diversity is celebrated, and creativity and ideas are valued. Competitive remuneration to recognise our team for their effort, which may include generous sales commission and other fantastic incentives to celebrate success.

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