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Senior Customer Experience Manager
2 weeks ago
Lead customer experience initiatives and oversee operational execution to drive exceptional results in a fast-paced environment.
Key Responsibilities:
- Develop and coach Warehouse and Customer Service teams' knowledge and capability.
- Deliver a positive store atmosphere to create a great customer experience and effectively resolve customer complaints and queries.
- Ensure the store meets all compliance and legislative requirements.
- Monitor store activities to align with business core policy and standard operating procedures.
- Establish and oversee effective warehouse inventory management processes and systems.
Our Ideal Candidate:
- Has a strong focus on delivering exceptional customer experiences.
- Can drive results and achieve targets in a fast-paced environment.
- Is committed to developing talent and building careers within the organization.
- Has excellent planning and organizational skills.
- Customer Focus: Does everything through the eyes of the customer.
- Drives Results: Consistently achieves results, even under tough circumstances.
- Develops Talent: Identifies and develops talent to build careers and meet organizational goals.
- Plans and Aligns: Plans and prioritizes to align with organizational goals.
