Customer Experience Resolution Expert

2 days ago

Melbourne, Victoria, Australia beBeeComplaintsHandling Full time $81,915 - $104,115
Job Summary

We are the global leader in hearing care retail, empowering people to rediscover emotions of sound.

We operate through a network of over 9,000 points of sale worldwide, offering exclusive and highly customised hearing solutions and services.

The Customer Complaints Specialist is responsible for ensuring smooth issue handling and outstanding customer experience in line with our standards and core values.

Main responsibilities include:

  • Investigating and solving client complaints in accordance with our policies and procedures
  • Identifying potential risks and addressing problems before they escalate into larger issues
  • Collaborating with internal stakeholders to provide fast and client-centred resolutions to issues impacting customer satisfaction

The ideal candidate will have expertise in Retail, preferably in customer relationship management (complaints handling), project management experience, and excellent knowledge of Office package, with expertise in Excel and PowerPoint.

Additionally, the candidate should have high proficiency using MS Office Suite, experience in industries where customer satisfaction is key, and demonstrated understanding of project management, process management, service delivery and PM software.

  • Customer Resolution Specialist

    22 hours ago

    Melbourne, Victoria, Australia Resolution Life Full time

    About Resolution LifeAt Resolution Life, we are resolutely committed to protecting the financial futures entrusted to us.For customers, advisers, companies and the industry, we are making an impact worldwide.Resolution Life is a global life insurance group focusing on reinsurance and the acquisition and ongoing management of portfolios of life insurance...

  • Conflict Resolution Expert

    2 days ago

    Melbourne, Victoria, Australia beBeeConflictResolution Full time $80,000 - $120,000

    Job Title: Conflict Resolution ExpertAt our company, we are seeking a skilled and experienced Conflict Resolution Expert to join our team. This role involves resolving complex customer and merchant disputes in a fair, transparent and timely manner.The ideal candidate will have a proven background in Customer Service, Complaints Handling and Dispute...

  • Dispute Resolution Expert

    3 days ago

    Melbourne, Victoria, Australia beBeeComplaint Full time $100,000 - $140,000

    Job Title:Dispute Resolution ExpertAbout the Role:As a Dispute Resolution Expert, you will work in a centre of excellence for complaint resolution, delivering fair and timely outcomes for complainants.You will be responsible for end-to-end complaint handling, overseeing simple and complex superannuation complaints.Key Responsibilities:Deliver fair and timely...

  • Customer Experience Resolution Specialist

    3 days ago

    Melbourne, Victoria, Australia beBeeResolution Full time $90,000 - $105,000

    Customer Experience Resolution SpecialistWe are seeking a skilled professional to join our team as a Customer Experience Resolution Specialist. In this role, you will play a critical part in enhancing customer satisfaction by resolving complex complaints.This position is central to managing and resolving complaints that require investigation and...

  • Dispute Resolution Expert

    3 days ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $100,000 - $120,000

    Dispute Resolution ExpertAt Allianz, we're looking for a highly skilled professional to join our team in Melbourne. The ideal candidate will have extensive experience in dispute resolution and be passionate about delivering excellent customer service.As a Dispute Resolution Specialist, you'll be responsible for:Conducting thorough reviews of disputes to...

  • Customer Experience Resolution Specialist

    3 days ago

    Melbourne, Victoria, Australia beBeeDispute Full time $60,000 - $123,456

    About UsWe strive to redefine the world's relationship with money, making it more relatable, instantly available, and universally accessible.Our culture emphasizes innovation, collaboration, and impact. As a distributed team since day one, many roles can be done remotely from our global operations. We tailor our experience to ensure employees are creative,...

  • Customer Experience Resolution Specialist

    6 days ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $78,000 - $99,000

    Our organization is seeking a skilled professional to join our team in the role of Customer Experience Resolution Specialist. This position offers an exciting opportunity to make a real impact in the lives of customers by providing swift and effective resolution to their telecommunications-related challenges. About the RoleIn this hybrid work environment,...

  • Dispute Resolution Expert

    1 week ago

    Melbourne, Victoria, Australia beBeeDispute Full time $150,000 - $220,000

    Dispute Resolution Expert - Commercial LitigationWe are seeking an experienced Dispute Resolution Expert to join our team. The ideal candidate will have a strong background in commercial litigation and dispute resolution, with the ability to manage large matters effectively.The role involves advising clients on commercial and contractual disputes, class...

  • Customer Experience Expert

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomerSupport Full time $60,000 - $80,000

    Job Overview:We are seeking a dedicated and customer-focused professional to join our team as a Customer Service Specialist.As the face of our customer experience, you will be responsible for providing exceptional support to customers via multiple channels. This role requires a high level of professionalism, friendliness, and timeliness in all...

  • Conflict Resolution Expert

    5 days ago

    Melbourne, Victoria, Australia beBeeDispute Full time $100,000 - $120,000

    About Dispute Resolution RolesA leading organisation is seeking a highly skilled Dispute Resolution Manager to join their team. In this critical role, you will work closely with entitlements managers and case managers to provide expert legal and technical advice on legal issues relevant to case management.Key Responsibilities:Represent the organization at...