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Technical Services Specialist

2 months ago

Brisbane, Queensland, Australia Hitachi Full time
About the Role

We are seeking a highly skilled Technical Services Specialist to join our dynamic Fleet Management System (FMS) team in Perth or Brisbane. As a key member of our operations team, you will be responsible for delivering and installing products to customers, working closely with a multi-functional team of hardware and software support professionals.

Key Responsibilities
  • Install and support complex IT systems in the field, ensuring seamless integration and optimal performance.
  • Provide hands-on hardware and software system level troubleshooting, resolving technical issues efficiently and effectively.
  • Collaborate with the National Operations Manager to develop and implement effective solutions, driving business growth and customer satisfaction.
  • Travel to remote mine sites to deliver products and provide technical support, ensuring timely and efficient completion of tasks.
Requirements
  • Tertiary degree in Electronics, Mechatronics, Computer Engineering, or a related IT discipline.
  • Proven experience in installing and supporting complex IT systems, with a strong understanding of wireless and radio propagation principles.
  • Excellent analytical and problem-solving skills, with the ability to clearly communicate technical concepts to both technical and non-technical stakeholders.
  • Ability to learn new technologies and approaches, with a willingness to adapt to changing business needs.
About Hitachi

At Hitachi, we believe that success is built on the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, committed to diversity and inclusion in the workplace.