Aged Care Client Engagement Professional

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerService Full time

Client Engagement Specialist

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We are seeking a highly skilled and compassionate Client Engagement Specialist to join our team. In this role, you will be responsible for providing exceptional customer service to our clients, responding to their enquiries, and ensuring their needs are met in a timely and efficient manner.

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As a Client Engagement Specialist, you will play a critical role in building strong relationships with our clients, identifying their needs, and providing tailored solutions to meet their requirements. You will also work closely with our internal teams to ensure seamless communication and coordination of client needs.

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To succeed in this role, you will require excellent communication skills, empathy, and the ability to think critically and creatively. You will also possess a strong understanding of aged care services and be able to provide expert advice to clients.

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The successful candidate will have previous experience in a similar role, preferably in the aged care industry. They will also possess a warm and caring demeanor, with the ability to build strong relationships with clients and colleagues alike.

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As a valued member of our team, you will enjoy a competitive salary package, including bonuses and incentives. You will also benefit from ongoing training and professional development opportunities, as well as access to cutting-edge technology and resources.

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Join us in delivering exceptional customer experiences and making a real difference in the lives of our clients. Apply now to become part of our dynamic team

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Responsibilities:

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  • Provide exceptional customer service to clients via phone, email, and face-to-face interactions\
  • Respond to client enquiries and provide tailored solutions to meet their needs\
  • Work closely with internal teams to ensure seamless communication and coordination of client needs\
  • Build strong relationships with clients and colleagues through effective communication and collaboration\
  • Identify client needs and develop strategies to meet those needs\
  • Provide expert advice on aged care services and products\
  • Collaborate with cross-functional teams to achieve business objectives\
  • Develop and maintain knowledge of aged care industry trends, policies, and regulations\
  • Participate in ongoing training and professional development to enhance skills and knowledge\
  • Perform other duties as assigned by management\
    • \

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