
Helpdesk Specialist
7 days ago
About Us
We are a technology business that operates nationally, providing critical support services. We prioritise our staff as individuals over numbers and have an impressive track record of growth.
The Role
- Provide Level 1/2 technical assistance, logging IT tickets and troubleshooting up to L2 capacity
- Monitor infrastructure, networks, and systems
- Manage and document maintenance activities
- Offer phone-based support for network-related issues
- Evaluate and escalate complex issues to senior staff members
- Deliver exceptional customer service consistently
Requirements
- A minimum of two years' experience in Service Desk or NOC environments
- Networking expertise, including switching, routing, and protocols
- A strong focus on customer service delivery
- Experience in incident and change management processes
- Effective written and verbal communication skills
What We Offer
- Salary sacrifice options
- A recession-proof business model
- Above-market superannuation contributions
- Paternity and maternity leave benefits
- Career advancement opportunities
- Convenient proximity to public transport and free onsite car parking
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