Helpdesk Specialist

7 days ago


Brisbane, Queensland, Australia beBeeTechnical Full time $80,000 - $120,000

About Us

We are a technology business that operates nationally, providing critical support services. We prioritise our staff as individuals over numbers and have an impressive track record of growth.

The Role

  • Provide Level 1/2 technical assistance, logging IT tickets and troubleshooting up to L2 capacity
  • Monitor infrastructure, networks, and systems
  • Manage and document maintenance activities
  • Offer phone-based support for network-related issues
  • Evaluate and escalate complex issues to senior staff members
  • Deliver exceptional customer service consistently

Requirements

  • A minimum of two years' experience in Service Desk or NOC environments
  • Networking expertise, including switching, routing, and protocols
  • A strong focus on customer service delivery
  • Experience in incident and change management processes
  • Effective written and verbal communication skills

What We Offer

  • Salary sacrifice options
  • A recession-proof business model
  • Above-market superannuation contributions
  • Paternity and maternity leave benefits
  • Career advancement opportunities
  • Convenient proximity to public transport and free onsite car parking

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