Helpdesk Officer

2 weeks ago

Brisbane, Queensland, Australia Peoplein Full time

Join an ASX-listed Company
- Join a fun and collaborative team
- Flexible WFH arrangements

**_Who are we?_**

We are PeopleIN. We are the largest ASX-listed workforce management and staffing company in Australia and New Zealand.

At PeopleIN, we exist to make an extraordinary impact by harnessing the talent in people. Connecting more than 10,000 Aussies with new roles every year, we have more than 20 years' experience developing a suite of brands that set the bar for service in their specialist areas. We're committed to continuing to 'achieve the extraordinary' for everyone we work with.

**About the role**
Right now, we are looking for a Helpdesk Level 1-2 to join the team at PeopleIN.

You will be responsible for the following:

- Adhering to company support SLA's
- Identifying and resolving technical issues at 1st and 2nd level support
- Reviewing current systems to identify areas for improvement, and working with the Service Delivery Manager to design and implement appropriate solutions
- Providing assistance, advice, problem solving, and technical information to teams within the organisation
- Performing other duties, as assigned and within the scope of the position

**About you**
To be successful in this role you will be a strong communicator with the ability to build relationships across the business at all levels. You will be career focused with the drive to take on further opportunities and challenges as they arise.

**You will also have**:

- Demonstrated ITIL foundational knowledge
- Demonstrated experience supporting Microsoft platforms (Azure, Server, Office 365)
- Demonstrated knowledge of ticket queue management
- Experience supporting end user hardware
- Minimum 1-2 years experience working in an fast-paced IT support role
- A can-do, energetic attitude
- Ability to travel and support remote QLD offices to provide on-site support

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