Client Onboarding Specialist

4 days ago

Sydney, New South Wales, Australia beBeeOnboarding Full time $68,800 - $83,300

Job Title: Client Onboarding Specialist

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Job Summary: We are seeking an experienced Client Onboarding Specialist to join our team. As a Client Onboarding Specialist, you will be responsible for assisting clients and families to navigate the Aged Care system, promoting the wide range of services we offer, nurturing leads/opportunities, and onboarding new clients over the phone.

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Key Responsibilities:

  • Contacting clients from incoming referrals in line with priorities and targets for regions.
  • Managing leads referred to you via our CRM, from incoming calls and web enquiries.
  • Accurately documenting the outcome for all leads and referrals.
  • Maintaining the data integrity in the MAC database by keeping the status information up to date.
  • Ensuring MAC portal incoming referrals are updated and actioned in line with CHL business rules and My Aged Care requirements.
  • Supporting Referrers seeking Commonwealth Home Support Services (CHSP) for clients/patients, including emergency CHSP services for clients needing to discharge from hospital.
  • Correctly preparing Home Support Agreements for each onboarded client and uploading documentation.
  • Setting up new clients in our Alayacare scheduling system and liaising with Clients and Rostering teams to facilitate the start of services.
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Requirements:

  • Experience in a results/outcome driven role working towards KPIs.
  • Patience, empathy, and a caring approach.
  • Ability to enter data while engaging with a client over the phone.
  • A strong client focus and a passion for quality customer service.
  • A high level of attention to detail and ability to think on your feet.
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Benefits:

  • Not-for-profit tax benefits so you pay less tax.
  • Fitness Passport discounted gym benefits.
  • Paid Parental leave.
  • Paid Family leave, additional 6 days.
  • Long Service leave after 5 years.
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What We Offer:

We welcome applicants from diverse backgrounds and are committed to creating an inclusive work environment. Our organisation is dedicated to making a positive impact in the community, and we believe that everyone deserves to feel valued and respected.

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About Us:

Catholic Healthcare acknowledges the Traditional Owners and Custodians of the lands on which we live, work, and dream. We respect their Indigenous Elders past and present and acknowledge the importance of reconciliation.

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How to Apply:

To be considered for this opportunity, please submit your application online. We look forward to hearing from you.

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