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NDIS Customer Service Officer

2 months ago

District of Belconnen, Australia Nexia Australia Full time
About the Role

We are seeking a highly motivated and client-focused Customer Service Officer to join our NDIS Division at Nexia Australia. As a key member of our team, you will be responsible for providing exceptional service to our clients, managing their plans, and ensuring seamless communication with internal and external stakeholders.

Key Responsibilities
  • Provide high-quality plan management services and advice to participants
  • Undertake customer and stakeholder liaison and negotiation activities to resolve customer enquiries and complaints
  • Maintain positive relationships with internal and external stakeholders, including service providers
  • Manage a variety of inbound customer enquiries and correspondence, including account enquiries
  • Contribute to and conduct data reconciliations to ensure data integrity is maintained
Requirements
  • Willingness to learn and develop an in-depth understanding of the NDIS Pricing Arrangement, Operational Guidelines, and legislation
  • Sound understanding of best practice service management principles and practices
  • Excellent problem-solving skills and customer focus to deal with enquiries with diplomacy and tact
  • Exceptional communication skills
  • Strong attention to detail
  • Proven ability to work with minimal supervision and to prioritise work within tight timeframes in a dynamic office environment
About Nexia Australia

Nexia Australia is a leading accounting firm with a strong presence in Canberra. We pride ourselves on our client-centric approach and commitment to delivering exceptional service. Our team is passionate about making a difference in the lives of our clients and the community we serve.