ICT Technical Specialist

24 hours ago

Perth, Western Australia beBeesupport Full time $55,000 - $85,000

Job Title: Ict Service Support Analyst

Key Responsibilities:

  1. Troubleshoot and resolve technical issues with ICT systems, networks, and applications.
  2. Provide exceptional customer service to internal stakeholders, ensuring timely and effective resolution of queries and issues.
  3. Analyze and report on ICT system performance, identifying areas for improvement and implementing solutions to optimize efficiency.
  4. Maintain accurate and up-to-date records of ICT system maintenance, upgrades, and repairs.

Required Skills and Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 2+ years of experience in ICT support roles, preferably in a team environment.
  • Strong understanding of network protocols, operating systems, and software applications.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Proven problem-solving and analytical skills, with the ability to prioritize tasks and manage multiple projects simultaneously.

Benefits:

  • Competitive salary and benefits package.

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