ICT Technical Specialist

4 days ago

Perth, Western Australia beBeeICTsupport Full time $90,000 - $120,000

As a skilled ICT Support Technician, you will be responsible for installing and maintaining end-user devices, troubleshooting hardware issues, and providing smart-hands support for various technologies.

The successful candidate will have strong technical knowledge of desktops, laptops, printers, and peripherals, as well as experience with network, server, storage, and infrastructure devices.

  • Hardware installation, moves, adds, changes, and de-installs
  • Troubleshooting and resolving desktop and laptop issues
  • Providing smart-hands support for other devices, including network, server, storage, and infrastructure devices at the direction of client IT support teams
  • Performing hardware break/fix services, including onsite and remote diagnosis, identification of faults, and assessment of action
  • Managing warranty transactions with manufacturers, including entitlement, claims filing, ordering parts, monitoring shipment, and recording fixes
  • Preparing equipment for disposal, including disk wipes
  • Providing basic support for common audio/visual equipment, limited to wellness checks, basic troubleshooting, and configuration

This role requires excellent problem-solving skills, attention to detail, and effective communication with clients and stakeholders.

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