Workplace Experience Coordinator
2 weeks ago
About the Role:
CBRE GWS is seeking a highly motivated and organized Workplace Experience Coordinator to join our fast-paced facilities management team. As a cultural ambassador, community advocate, and service leader, you will provide exceptional experience services and support to increase individual well-being, productivity, and organizational effectiveness.
Key Responsibilities:
- Greets employees and announces clients and visitors, conducts guest registration, and issues visitor passes and validates parking.
- Maintains awareness of the workspace, submits janitorial and maintenance work orders as needed, and communicates with appropriate partners to address issues.
- Responds to customer requests and complaints promptly with accurate and thorough information according to the specific request.
- Follows security and emergency procedures as defined for the property, responds to emergency situations in a calm and efficient manner, and summons appropriate assistance and makes notifications in accordance with operating procedures.
- Provides support for Experience Services team as directed, including expense management, meeting coordination, equipment care, and supply management.
- Maintains records of vendor proof of insurance and contractual documentation in place, per requirements.
- Delivers orientations, including tours of the facility, how to submit a work order, where supplies are kept and ordering procedure, amenities, and software ordering.
Requirements:
- A minimum of 1 year of front desk, concierge, customer service, or other hospitality experience is preferred.
- Comfortable meeting and engaging with new people.
- A positive attitude and strong sense of urgency in resolving any issues that may arise.
What We Offer:
- Flexible working days/week, work-life balance.
- Rewarding career with great developmental opportunities within GWS and across CBRE.
- A great opportunity to make your mark in a growing business.
- Extensive training opportunities which can be tailored to your career goals.
- Opportunity to be exposed to world-class facilities management services.
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