Frontline Service Coordinator

2 weeks ago

Muswellbrook, New South Wales, Australia beBeeCustomerService Full time $36,464 - $39,347
Job Title: Frontline Service Coordinator

The Frontline Service Coordinator plays a pivotal role in ensuring that our community receives exceptional customer service. This is an exciting opportunity to make a real difference and contribute to the success of our organisation.

This position involves providing high-quality frontline customer service, responding to inquiries, and resolving issues efficiently. You will be the first point of contact for our community, setting the tone for their experience with us.

To excel in this role, you will need excellent communication skills, empathy, and problem-solving abilities. Your ability to remain calm under pressure and think critically will serve you well in this dynamic environment.

You will be working closely with our team to ensure seamless delivery of services and support. If you are a customer-focused individual who thrives in a fast-paced environment, we encourage you to apply for this rewarding opportunity.


Key Responsibilities:
  • Provide exceptional customer service, responding to inquiries and resolving issues promptly.
  • Manage and resolve complaints in a fair and professional manner.
  • Work collaboratively with the team to achieve service delivery goals.
  • Stay up-to-date with policies and procedures to ensure compliance.

Requirements:
  • Certificate III Business Administration or equivalent qualification/experience.
  • Advanced competence in using Microsoft Office Software.
  • Class C Driver's Licence.
  • Demonstrated experience/capability in delivering Job Specific Key Accountabilities (outlined in the Position Description).
  • Fundamental Level key capabilities as defined in the Key Capabilities Table (outlined in the Position Description).
  • Previous experience in using Civica's Authority System (desirable).

Benefits:
  • Permanent Part Time: 21 hours/week, salary from $36,464 to $39,347/year (depending on qualifications, skills, and experience), plus 11.5% superannuation.
  • Casual: hourly rate from $41.7400 to $45.0404 (inclusive of casual loading) (depending on qualifications, skills, and experience), plus 11.5% superannuation.
  • Training Courses + Professional Development.
  • 40% discount on yearly Aquatic and Fitness Centre membership for staff and families at local facility (conditions apply).
  • Access to EAP program for employees and their immediate family.

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