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Digital Experience Lead
2 weeks ago
Are you passionate about delivering seamless digital experiences? Do you have a knack for analyzing user behavior and optimizing product features? We are seeking an experienced Live Operations Product Manager to join our team
Job Description:
We are a leading online platform for competitive gaming, striving to create engaging, data-driven experiences for players across the globe. As a key member of our product team, you will drive impact across the business and to users of our live website/mobile app.
Responsibilities:
- Own the day-to-day live operations of our website and mobile applications, ensuring performance, stability, and optimal user experience across all existing features.
- Monitor and evaluate existing product features, identifying opportunities for continuous improvement and optimization.
- Analyze user behavior, engagement patterns, and usage data to inform product enhancements and increase retention and satisfaction.
- Proactively identify, investigate, and prioritize defects, coordinating with engineering teams for timely resolution.
- Define and maintain a roadmap for enhancements to live features, based on data insights, customer feedback, and business goals.
- Collaborate closely with design, engineering, marketing, and customer support to align on feature improvements and product releases.
- Maintain a strong feedback loop with end-users, incorporating input into product improvements and support strategies.
- Contribute to bug triage and resolution processes with development teams, ensuring quality standards are met across platforms.
- Support customer support and community teams by addressing live product issues and participating in resolution communications when needed.
Requirements:
This role requires a strong understanding of UX/UI principles, as well as the ability to collaborate closely with design and development teams. Experience using data analytics tools to track performance and inform decisions is also essential. Additionally, familiarity with defect management and QA processes, as well as hands-on experience using tools like Jira or Trello, is required.
Benefits:
As a valued member of our team, you can expect a competitive salary and benefits package, including health insurance, retirement plan, and paid time off. You will also have access to ongoing training and professional development opportunities to help you grow in your career.
Why Join Us?
At our company, we strive to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.
