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AWS Technical Consultant

2 months ago

Brisbane, Queensland, Australia Amazon Full time
About the Role

We are seeking a highly skilled and experienced Technical Account Manager to join our Enterprise Support team at Amazon Web Services. As a Technical Account Manager, you will be responsible for leading the success of our enterprise support customers in building applications and services on the AWS platform.

Key Responsibilities
  • Act as a single point of contact to Enterprise Accounts
  • Understand customer outcomes and business goals
  • Make AWS service improvement recommendations that fit with customer strategy and architecture
  • Evaluate, analyze and present periodic reviews of operational performance to customers
  • Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
  • Champion and advocate for customer requirements within AWS
  • Participate in customer requested meetings (onsite or via phone)
  • Leverage key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns
  • Share knowledge and innovate with leading technologists
  • Work directly with Amazon Web Service engineers to ensure customer issues are resolved as expediently as possible
  • Plan and execute successful business-critical events including product launches, migrations, and modernizations for customers on AWS
What We Offer
  • A diverse and inclusive workplace
  • Endless knowledge-sharing, mentorship and career-advancing resources
  • Flexibility as part of our working culture
  • A commitment to a diverse and inclusive workplace
Requirements
  • Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development
  • Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences
  • 5+ years of experience in similar roles such as a Senior Technical Consultant, Solutions Architect, IT Manager/Engineer or other similar technical roles
Preferred Qualifications
  • Computer Science or Math background
  • Working knowledge of software development practices and technologies
  • Experience working with AWS technologies
  • Solid understanding of technology budget management