Technical Assistance Consultant

1 month ago


Brisbane, Queensland, Australia Civica Full time

About Civica:

Civica is a leading provider of software solutions that empower public services globally. Our innovative technology supports over 5,000 organizations, enhancing the delivery of essential services to more than 100 million citizens.

Our Vision:

We aspire to be a GovTech leader, committed to improving the lives of citizens and the efficiency of public sector organizations. With over two decades of sustained growth, we are on a transformative journey to achieve this vision.

Why Join Us:

At Civica, we are dedicated to making a difference. If you share our passion for leveraging technology to enhance public services, you will find a supportive environment that fosters your professional growth while positively impacting communities.

Role Overview:

We are seeking a dedicated Technical Support Consultant to join our Health Business Unit in a permanent capacity. In this role, you will play a crucial part in delivering exceptional customer service by addressing and resolving technical challenges related to our application support offerings.

Key Responsibilities:

  1. Provide outstanding customer service and technical assistance for our products and services.
  2. Assist clients with troubleshooting and resolving technical issues effectively.
  3. Support general inquiries and deliver tailored advice to enhance user experience.
  4. Adhere to established Service Management policies and procedures, including ticket handling and incident management.
  5. Ensure compliance with business and information security protocols as outlined by management.

Join us in our mission to champion the use of technology in public services and make a tangible difference in the lives of citizens.



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