AWS Technical Consultant

4 weeks ago


Brisbane, Queensland, Australia Amazon Web Services Australia Pty Ltd Full time

About the Role

As a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform.

You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues. TAMs are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.

Key Responsibilities

  • Act as a single point of contact to Enterprise Accounts
  • Understand your customers outcomes and business goals
  • Make AWS service improvement recommendations that fit with your customer strategy and architecture
  • Evaluate, analyze and present periodic reviews of operational performance to customers
  • Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
  • Champion and advocate for customer requirements within AWS
  • Participate in customer requested meetings
  • Leverage key customer resolution tools across all service groups
  • Share knowledge and innovate with some of the leading technologists around the world
  • Work directly with Amazon Web Service engineers
  • Plan and execute successful business-critical events

About AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.



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