Software Technical Consultant

3 hours ago


Brisbane, Queensland, Australia RELX Trading Australia Pty Limited Company Full time
About Our Team

At RELX Trading Australia Pty Limited Company, we're a global leader in deploying AI and advanced technologies to the legal market, improving productivity and transforming the business and practice of law. Our company has a long history of innovation, and we're committed to using the best models from top creators for each individual legal use case.

About the Role

We're seeking a skilled Software Technical Consultant to join our LexisNexis Legal Software Solutions team. As a key member of our team, you'll provide technical installation, upgrade, and support services for our clients. Your role will involve ensuring adherence to established methods and procedures to deliver high-quality technical services.

Responsibilities
  • Provide remote installation and upgrade services for LN LSS products in client environments.
  • Liaise with client IT representatives to ensure alignment and transparency.
  • Offer technical support and resolution for escalated incidents within agreed SLAs.
  • Install, configure, and monitor internal systems to ensure high availability.
  • Develop and maintain documentation relevant to providing technical support.
  • Maintain a detailed understanding of hardware/software configurations impacting product performance.
  • Advise on hardware/software configuration to optimize product performance.
  • Exhibit a can-do approach to meet customer requirements and needs.
Requirements
  • Demonstrate a solid educational foundation in Computing and Information Systems or a successful history of industry experience.
  • Experience with software installations, software deployment with strong technical troubleshooting abilities is essential.
  • Possess intermediate/advanced skills in Windows Client/Server Operating Systems, Virtualization Technologies, Windows Networking, etc.
  • Showcase a proven track record of adeptly supporting software application systems, networks, and technical office applications with extensive experience.
  • Industry training and expertise in relevant disciplines will be highly regarded.
What We Offer

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, Paid Parental leaves, Volunteering leaves, we will help you meet your immediate responsibilities and your long-term goals.

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

  • Life assurance and income protection
  • Option to buy additional Annual Leave days
  • Employee Assistance Program
  • Flexible working arrangements
  • Benefits for you and your family
  • Access to learning and development resources
  • Annual Flu vaccinations


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