Sales Representative

3 weeks ago

Brisbane, Queensland, Australia Mable Full time
About Mable

Mable is an online platform connecting Australians looking for disability and aged care support to independent support workers. We're passionate about empowering individuals to live their kind of independence.

Job Title: Sales Representative - Hybrid

We're seeking a highly motivated and customer-focused Sales Representative to join our team. As a Sales Representative, you will play a pivotal role in onboarding and maximising revenue from new customers to HomeMade. You will be the first point of contact for new customers and will act as the face of the company.

Key Responsibilities:
  • Respond to a high volume of calls to assist new customers with their Home Care Package needs, qualifying customer suitability for self-management and moving suitable applicants through the HomeMade onboarding process.
  • Act as an escalation point where customers are looking to speak to a more senior member of the team on more complex issues.
  • Provide leadership support to the team when the Team Leader is absent.
  • Delivering service and retention outcomes through exceptional customer interactions.
  • Provide high-quality customer support, guidance, and training to customers to help them access and use our unique in-market tech platform and ensure they can successfully self-manage their Home Care Package.
  • Daily management of customer account documentation, including updating customer profile, accounts, and notes.
  • Adhere to processes and procedures and meet individual and team KPIs.
Requirements:
  • Experience in consumer businesses or related industries is preferred.
  • Experience working collaboratively with cross-functional teams to align sales strategies with broader business objectives and contribute to organisational success.
  • Strong understanding of the Disability or Aged Care sectors, or in businesses that require an ability to show strong empathy to our customers.
What We Offer:
  • Power your career with opportunities for growth and development.
  • Work away with a flexible hybrid workplace model.
  • Access parental leave and superannuation.
  • Take a floating public holiday to celebrate a significant day with family and friends.
  • Be rewarded with an easy and accessible Reward and Recognition program.
  • Get paid to take a break with an extra paid leave day per quarter for what makes you happy.
Our Values:
  • We're Switched On: We listen and want to learn. We engage within the community and the sector and always act on insights.
  • We're Bold: We're ambitious and embrace creativity to solve challenges. We're here to reshape the industry and back big ideas.
  • We're One: We channel our passion into a positive environment. We welcome diversity and collaborate to make the most of our different skills and ways of thinking.
  • We're Impactful: We work hard to deliver change. We innovate and move fast to make a difference in the sector and people's lives.

Mable is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees and candidates. People with lived experience of disability or personal experience with the aged care system are strongly encouraged to apply.

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