Senior Business Banking Manager

2 weeks ago

Brisbane, Queensland, Australia ANZ Full time

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

This role drives new customer acquisitions and plays a critical role to increase Funds Under Management by providing whole of business finance solutions to help customers start, buy, grow and run their business. As a Senior Business Banking Manager, you will achieve this by primarily developing & maintaining relationships with brokers, real estate agents, accountants (including other business bank lending affiliates) prospective and new to bank business owners.

Key Responsibilities

  • Maintain and leverage deep relationships with brokers, real estate agents, and accountants to achieve new customer acquisitions.
  • Drive a structured sales operating rhythm to achieve strong sales momentum and increase Funds Under Management.
  • Use data and insights to engage with potential and existing customers to identify opportunities and provide tailored solutions.
  • Acquire new customers through cold calling and other sales initiatives.
  • Effectively manage overall sales and revenue performance, measured by Business Lending FUM drawn and other cross-sell opportunities.
  • Manage the onboarding of new customers and ensure a seamless handover to remote customer service.
  • Ensure overall accountability for managing business operations, including operational risk and credit risk.
  • Develop strong relationships and collaborate with internal stakeholders to solve complex problems and drive business growth.
  • Deliver outstanding customer experience and outcomes, measured through Net Promotor Score improvement.
  • Provide excellent customer focus and genuine curiosity for understanding customer drivers and delivering solutions to meet their needs.

What We Offer

At ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We're a diverse bunch, and we celebrate the different backgrounds, perspectives, and life experiences of our people. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.

Why Join Us

We're committed to building a workplace that reflects the diversity of the communities we serve. We offer a range of flexible working arrangements and benefits, including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

What You'll Bring

To grow and be successful in this role, you'll ideally bring the following:

  • Strong relationships with brokers, real estate agents, and accountants.
  • Ability to drive sales momentum and increase Funds Under Management.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and data-driven decision-making skills.
  • Experience in business development and sales.
  • Ability to work collaboratively with internal stakeholders.
  • Strong customer focus and ability to deliver outstanding customer experience.

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