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Senior Business Banking Manager
2 months ago
This is a key position within the Australia And New Zealand Banking Group Limited, responsible for driving new customer acquisitions and increasing Funds Under Management. The successful candidate will provide whole of business finance solutions to help customers start, buy, grow and run their business.
Key Responsibilities- Maintain and leverage deep relationships with brokers, real estate agents, accountants and other business bank lending affiliates to achieve new to bank customers.
- Drive a structured and disciplined weekly sales operating rhythm to achieve strong sales momentum.
- Use data and insights to engage with potential and existing customers to identify opportunities for new to bank acquisition, including cold calling.
- Effectively manage overall sales and revenue performance, measured by Business Lending FUM drawn and other cross-sell opportunities.
- Manage the onboarding of new to bank customers and support effective handover to remote customer service proposition.
- Oversee the overall accountability for having a well-managed business relating to operational risk and credit risk.
- Develop strong relationships, influence and collaborate with internal stakeholders to solve complex problems.
- Drive outstanding customer experience and outcomes, measured through Net Promoter Score improvement.
- Deliver excellent customer focus with genuine curiosity for understanding customer drivers and delivering solutions to meet their needs.
- Maintaining and leveraging deep circle of influence and broker relationships in order to achieve new to bank customers.
- Driving a structured and disciplined weekly sales operating rhythm to achieve strong sales momentum.
- Using data and insights to engage with potential and existing customers to identify opportunities.
- New to bank acquisition including cold calling.
- Effectively managing overall sales and revenue performance measured by Business Lending FUM drawn and other cross-sell opportunities.
- Managing onboarding of new to bank customers and supporting effective handover to remote customer service proposition.
- Overall accountability for having a well-managed business relating to operational risk and credit risk.
- Developing strong relationships, influence and collaborate with internal stakeholders to solve complex problems.
- Driving outstanding customer experience and outcomes measured through Net Promoter Score improvement.
- Delivering excellent customer focus with genuine curiosity for understanding customer drivers and delivering solutions to meet their needs.
At Australia And New Zealand Banking Group Limited, we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
