Membership Development Specialist

4 days ago


Melbourne, Victoria, Australia Michael Page Full time
About Our Client

Our client is a leading organization in the not-for-profit sector, operating in Melbourne's CBD. With a strong commitment to excellence, they provide a collaborative and unified team environment with a shared sense of purpose and community.

Job Description

As a key member of the Member Services team, you will play a vital role in supporting membership acquisition and retention. Your responsibilities will include:

  • Enhancing Member Engagement: Utilize digital tools, data collection, and follow-up procedures to support the acquisition and retention of members.
  • Record Management: Maintain accurate records of member interactions, including quote preparation and membership transitions.
  • Customer Support: Handle customer inquiries related to membership status, benefits, and service offerings.
  • Team Performance: Contribute to team KPIs, ensuring that targets for service delivery, customer engagement, and quality assurance are met.
  • Professional Development: Engage in ongoing training and development, staying current with industry trends and internal policies.
  • Data Analysis: Analyze data and propose actionable improvements that elevate the member experience.
The Ideal Candidate

We are seeking a dedicated and passionate Member Services Consultant who excels in delivering excellent service and thrives in a collaborative team environment. To succeed in this role, you will require strong communication skills (written and verbal), attention to detail, and the ability to handle a fast-paced environment.



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