Customer Experience Lead

3 weeks ago


East Arm, Australia ALPA Full time

Arnhem Land Progress Aboriginal Corporation (ALPA) is Australia's largest financially independent Indigenous corporation.

We employ over 1000 employees across 27 remote locations throughout the NT and QLD, with a focus on creating economic independence and equal opportunity for Aboriginal people.

About the Role

You will play a pivotal role in the successful operation of ALPA's Café in Nhulunbuy. Your passion for coffee, food, and exceptional service will drive our success as a Customer Experience Lead.

This part-time, fixed-term contract (4 days per-week/30.4 hours) offers a unique opportunity to make a positive impact in our remote communities.

Key Responsibilities
  1. Leverage your customer service skills to create a positive experience for café patrons.
  2. Lead and support a high-performing team to achieve business objectives.
What We Offer
  • 7 weeks of annual leave + 17.5% leave loading.
  • 13.5% superannuation.
  • A competitive salary package up to $57,000 per annum.
  • Shared accommodation + utilities covered by ALPA.
  • Relocation assistance.
  • Training paid by ALPA.
  • The opportunity to work with a dynamic organization making a meaningful difference in remote Aboriginal communities.


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