Digital Engagement Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeNotifications Full time $90,000 - $135,000

Job Overview:

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We are seeking a highly motivated and experienced Digital Notifications professional to join our Digital Engagement team. As a key member of this team, you will play a crucial role in increasing digital engagement and deepening customer relationships through targeted and personalized digital notifications.

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About the Role:

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This is an exciting opportunity to join a growing area of the business where your primary purpose will be to increase digital engagement and deepen customer relationships through targeted and personalized digital notifications. You will work closely with the cross-functional delivery team to execute on notifications and help achieve our Digital Engagement goals.

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Main Responsibilities:

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  • Lead the identification, scoping, shaping, and prioritizing of key digital notifications use cases across Servicing, Sales, Satisfaction, and Safety focus areas.">
  • Lead and contribute to broader Digital Engagement business priorities.">
  • Track the engagement and benefits of delivered notifications for benefits realisation and reporting.">
  • Ensure strong engagement with Enterprise Data, Customer Decisioning & Data Science, Product Domains, and Marketing to deliver outcomes and enable efficiencies across the program.">
  • Develop and manage communications & engagement strategy to effectively communicate change and awareness of Digital Notifications value proposition to the organization.">
  • Proactively manage risk.">
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Requirements:

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  • Approximately 5 years of experience in Digital Notifications or a similar field.">
  • Product and Project Management experience.">
  • Financial Services industry knowledge and strong understanding of Agile ways of working.">
  • Results Delivery & Initiative focus.">
  • Technology/Data literacy.">
  • Problem-solving skills.">
  • Influencing skills, ability to build cross-divisional stakeholder relationships.">
  • Understanding of business drivers and have financial and commercial orientation.">
  • Tertiary qualified in a relevant field would be desirable but not essential.">
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Culture:

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A diverse and inclusive workplace works better for everyone. We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB.

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