Digital Engagement Manager

1 week ago

Melbourne, Victoria, Australia beBeeCustomerExperience Full time $84,417 - $99,621
Job Description:

As a Customer Channels Specialist, you will play a pivotal role in executing the agency's Distribution Channel Plan. This strategy aims to enhance customer engagement and accessibility to data, information, knowledge, and insights through digital technology and automation.

Your expertise in analytics and experience working with channels and digital platforms will enable you to collaborate closely with channel delivery owners, product managers, and customer sector leads to measure and manage distribution channel performance. You will apply your business acumen and data expertise to channel analysis, aligning with the agency's Digital Roadmap and Communication Plan.

You will have daily interactions with stakeholders, discussing channel metrics, reviewing regulatory requirements, and developing clear enterprise channel performance reporting to inform decision making. Additionally, you will leverage your proven relationship management skills to drive successful customer experiences.

The ideal candidate will have a strong understanding of customer experiences and be able to communicate effectively with various stakeholders. If you are passionate about improving customer engagement and have experience in a customer experience discipline, this role may be suitable for you.

  • Support the execution of the Distribution Channel Plan
  • Measure and manage distribution channel performance
  • Develop clear enterprise channel performance reporting
  • Leverage analytics expertise to drive business decisions

This is an ongoing APS Level 6 position with a salary range of $84,417 - $95,979 plus 15.4% superannuation. The role can be based in either Canberra or Melbourne.

  • Digital Transformation Leader

    2 weeks ago

    Melbourne, Victoria, Australia beBeeProject Manager Full time $121,200 - $154,500

    Job OverviewThis is a pivotal leadership role in a dynamic and evolving digital environment where you will oversee a portfolio of complex and specialised digital projects. You will ensure projects are delivered on time, within budget, and to the highest standards of quality and compliance.About The RoleYou will be responsible for leading project governance...

  • Digital Engagement

    4 weeks ago

    Melbourne, Victoria, Australia Michael Page Australia Full time

    3 Month ContractRichmond LocationAbout Our ClientThis organisation operates within the public sector and is committed to ensuring best practices in its field. As a mid-sized entity, it places a strong emphasis on compliance, innovation, and stakeholder engagement, particularly within the digital space.Job DescriptionDevelop and implement digital campaigns to...

  • Digital Project Manager

    3 weeks ago

    Melbourne, Victoria, Australia Emote Digital Full time

    :Are you someone who finds satisfaction in getting things done, from start to finish? We want to hear from you Here at Emote we are on the hunt for our next Digital Project Manager rockstar. We are a full-service digital agency, offering clients everything from maintenance to custom ecommerce B2C/B2B websites, complex integrations and digital transformation...

  • Digital Project Manager

    2 weeks ago

    Melbourne, Victoria, Australia Emote Digital Full time

    :Are you someone who finds satisfaction in getting things done, from start to finish? We want to hear from you Here at Emote we are on the hunt for our next Digital Project Manager rockstar. We are a full-service digital agency, offering clients everything from maintenance to custom ecommerce B2C/B2B websites, complex integrations and digital transformation...

  • Digital Project Manager

    3 days ago

    Melbourne, Victoria, Australia Emote Digital Full time

    :Are you someone who finds satisfaction in getting things done, from start to finish? We want to hear from you Here at Emote we are on the hunt for our next Digital Project Manager rockstar. We are a full-service digital agency, offering clients everything from maintenance to custom ecommerce B2C/B2B websites, complex integrations and digital transformation...

  • Digital Engagement Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeNotifications Full time $90,000 - $135,000

    Job Overview:">We are seeking a highly motivated and experienced Digital Notifications professional to join our Digital Engagement team. As a key member of this team, you will play a crucial role in increasing digital engagement and deepening customer relationships through targeted and personalized digital notifications.">About the Role:">This is an exciting...

  • Digital Account Manager

    3 weeks ago

    Melbourne, Victoria, Australia Emote Digital Full time

    :As a Digital Account Manager at Emote Digital, you'll be the glue between our clients and the amazing work we do.You'll have a passion for getting results and a drive for providing exceptional customer service. But most importantly, you'll help us build and maintain meaningful, long-lasting relationships with our clients to help them transform their digital...

  • Digital Account Manager

    2 weeks ago

    Melbourne, Victoria, Australia Emote Digital Full time

    :As a Digital Account Manager at Emote Digital, you'll be the glue between our clients and the amazing work we do.You'll have a passion for getting results and a drive for providing exceptional customer service. But most importantly, you'll help us build and maintain meaningful, long-lasting relationships with our clients to help them transform their digital...

  • Digital Account Manager

    3 days ago

    Melbourne, Victoria, Australia Emote Digital Full time

    :As a Digital Account Manager at Emote Digital, you'll be the glue between our clients and the amazing work we do.You'll have a passion for getting results and a drive for providing exceptional customer service. But most importantly, you'll help us build and maintain meaningful, long-lasting relationships with our clients to help them transform their digital...

  • Digital Engagement Lead

    1 week ago

    Melbourne, Victoria, Australia beBeeDigital Full time $90,000 - $120,000

    Job Opportunity: Digital Engagement LeaderWe are seeking a seasoned digital engagement leader to drive our online presence and foster meaningful connections with our audience.This key role involves developing and implementing strategic digital plans, refining customer journeys, and overseeing our digital footprint across various platforms.Collaboration with...