Strata Support Specialist

2 weeks ago


Gold Coast, Queensland, Australia beBeeCustomerSupport Full time $55,000 - $76,000

As a Strata Support Specialist, you will be part of a dynamic network of industry experts delivering professional strata management services to clients.

This role is integral to our core business and involves responding to high volumes of customer inquiries through various channels.

You will have the opportunity to work with a variety of stakeholders, including external clients, internal teams, and industry contacts, providing exceptional customer service and support.

  • Evaluate and resolve customer complaints proactively, ensuring that their needs are met and expectations are exceeded.
  • Become proficient in using our customer relationship management system (CommunityHub), contact centre software (Genesys Cloud), and other software systems to perform tasks and answer queries.
  • Confidently manage customer expectations about critical tasks and responsibilities, providing clear and concise communication throughout the process.

We pride ourselves on having a fun and collaborative work environment where team members feel valued and supported. If you are passionate about delivering exceptional customer experiences and working in a fast-paced environment, we encourage you to apply for this exciting opportunity.



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