Store Experience Lead

1 week ago

Melbourne, Victoria, Australia beBeeInnovator Full time $160,000 - $180,000

Job Overview:

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The Store Manager is a pivotal role in shaping the customer experience and driving sales growth within our flagship store. This position requires strong leadership skills to inspire and coach a diverse team of retail leaders, creating experiences that exceed customer expectations.

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Lead and motivate a high-performing team to achieve commercial objectives related to sales, profit, and customer satisfaction">Champion the service strategy and growth of the customer experience in-store">Develop and implement effective sales plans to drive profitability and mitigate sales risks">Analyse customer insights and metrics to elevate customer satisfaction and loyalty">Build and maintain collaborative partnerships with brand and concession partners">Promote a thriving team culture with a focus on achievement, empowerment, inclusivity, and innovation">">

Strong people leadership skills with experience leading leaders and achieving results through others">Proven ability to coach, inspire, and develop capability of people/teams">Relentless commitment to delivering inspiring customer experiences">Ability to collaborate and influence diverse stakeholder groups and brand partners">Consistent track record of overachievement against commercial objectives">Adaptability at pace to changing strategic needs of customers, the business, or market">High commercial acumen with a growth mindset">">

About Our Team:

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We are committed to creating inspired careers so our people can thrive. Our vision is to be the destination that inspires, with experiences and services like no other.

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We have a set of cultural pillars that guide our behavior and decision-making. We are customer-obsessed, curious, and dedicated to delighting customers with seamless solutions. We care for our people, customers, partners, and community by creating inclusive environments through belonging and respect. We empower our teams with trust, value individual skills, and take ownership of decisions. We continuously seek innovative ways to improve, change, and explore new approaches to inspire.

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