Housing Officer
2 weeks ago
About the Role:
Housing Choices Australia is seeking a skilled and dedicated Housing Officer to join our dynamic Housing Services Team. As a Housing Officer, you will play a pivotal role in delivering specialist expertise and high-quality housing management services to our residents.
Key Responsibilities:
- Provide timely, accurate, and clear communication with residents to address concerns and queries.
- Manage tenancy agreements, including rent collection, income reviews, and tenancy inspections.
- Resolve resident complaints proactively and enforce rental policies as needed.
- Collaborate with internal teams and external agencies to support and sustain social housing tenancies.
- Contribute to a high-performing, collaborative team environment.
Requirements:
- A deep understanding of tenancy legislation and strong experience in housing management.
- Exceptional communication skills to effectively manage and support our diverse resident community.
- Relevant qualification in Social Housing, Community Services, or equivalent experience.
- Experience managing a sizeable portfolio of tenancies and handling complex housing management issues.
- Exceptional customer service skills with the ability to manage challenging customer/client interactions.
What We Offer:
- 5 weeks annual leave
- Flexible working arrangements
- Salary Packaging for living expenses, meal, and entertainment expenses
- Recognition program
- Salary Continuance Insurance
- 16 weeks paid parental leave
Selection Criteria:
- Agree and undergo any other employment screening as required by Housing Choices Australia.
- Provide a current driver's license and willingness to travel across Housing Choices' locations, if and as required.
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