Expert Critical Incident Management Clinician

2 days ago

Sydney, New South Wales, Australia beBeeCritical Full time $100,000 - $140,000
Expert Critical Incident Management Clinician

As a skilled and compassionate clinician, you will play a vital role in delivering high-quality critical incident support to impacted individuals and organizations.

Job Summary:

We are seeking an experienced expert in clinical services and wellbeing support to join our team. In this challenging and rewarding role, you will provide psychological first aid and psycho-education to clients affected by critical incidents, while collaborating with internal teams to ensure cohesive service delivery.

Key Responsibilities:
  • Provide clinical case management, including escalations, in a timely and efficient manner
  • Deliver psychological first aid and psycho-education to clients affected by critical incidents
  • Collaborate with internal teams, including Clinical Leads and Service Delivery Managers, to ensure cohesive service delivery
Requirements:
  • A strong background in the EAP industry, clinical services, and wellbeing support
  • At least three years of post-graduate experience
  • Proficient in managing complex cases, collaborating effectively with internal teams, and ensuring compliance with policies and regulatory obligations
  • Excellent customer service skills, with the ability to interact empathetically and proactively with all stakeholders
Benefits:
  • Access to our internal Employee Assistance Program
  • Access to our wellbeing program initiatives
  • A fun, dynamic, positive team environment
About Us:

We are a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

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