State Manager
2 weeks ago
We are seeking a dynamic and experienced State Manager to drive the growth and success of our SME and Small Business portfolio across the region.
This role is critical in leading multiple teams that will deliver a great experience for our customers whilst winning market share in this competitive segment.
Key Responsibilities- Recruit, Lead and Inspire High-Performing Teams: Deliver exceptional customer experiences and business outcomes by recruiting, leading, and inspiring high-performing teams.
- Coach Leaders to Enhance Customer Conversations: Coach your leaders to enhance customer conversations, ensuring customer needs are met while promoting growth and success.
- Champion Initiatives to Improve Customer Journey: Champion initiatives that improve the customer journey and eliminate pain points across channels.
- Foster a Culture of Growth and Risk Awareness: Foster a culture of growth and risk awareness, ensuring compliance and championing a customer-first mindset.
- Drive Business Performance: Drive business performance by developing strategic plans and leveraging key relationships across the organization to grow the SME and Small Business portfolio.
- Collaborate with Senior Stakeholders: Collaborate with senior stakeholders to influence outcomes and lead strategic initiatives across the business.
As a leader of leaders, you will have the opportunity to drive a high-performance and collaborative culture as well as be part of the ongoing growth and development of the SME and Small Business segment.
You will build your profile internally and externally with stakeholders and be part of the future of a business that has been around for 200 years and whose vision is becoming one of the world's great service companies.
We will back you in the development of your career, with internal career prospects and flexible working.
Requirements- Proven Success in Business Banking Sales Leadership: Proven success in a Business Banking sales leadership role with evidence of lending growth, winning market share, and leading an engaged team.
- Deep Understanding of Business Lending: Deep understanding of Business lending, with a strong focus on end-to-end origination and credit risk.
- Strategic Thinking and Execution Skills: Strategic thinking and execution skills that allow you to deliver on key metrics such as NPS, customer growth, and deposit performance.
- Passion for Recruiting and Developing Teams: Passion for recruiting and developing a high-performing team while creating career pathways within your team.
- Strong Stakeholder Management Skills: Strong stakeholder management skills and a track record of driving collaborative success across multiple business units.
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