National Operations Manager
7 days ago
Corporate Travel Management (CTM) is a leading provider of innovative travel management solutions to the corporate, events, leisure, and loyalty travel markets. With a proven business strategy that combines service excellence with client-facing technology, CTM delivers a return on investment to clients.
The company was founded in 1994 in Brisbane and has since grown to become one of the largest travel management companies in the world.
About the RoleThe National Operations Manager is a senior leadership position within the CTM ANZ business, reporting directly to the COO. This role entails both direct leadership responsibilities for national operations and acting as a general leadership focal point for activities, initiatives, and projects across all CTM ANZ operations.
The successful candidate will oversee the After Hours, CTM Assist, and Training departments, as well as other national operational functions as deemed appropriate. They will also act as a central point of focus across all CTM operational activities to develop, implement, and continually improve best practice workflows, automation, efficiency improvements, quality control processes, and procedures.
This role will work closely with Heads of Operations across CTM ANZ and other departments such as the National Support Team and Technology team to spearhead cross-functional projects that drive operational business transformation through efficiency, consistency, and best practice standards.
Key Responsibilities- Lead and manage national operations teams
- Develop and implement best practice workflows and processes
- Improve operational efficiency and effectiveness
- Spearhead cross-functional projects to drive business transformation
- Proven leadership and people management skills
- Operational leadership experience
- Strong strategic and analytical skills
- Ideas and solutions-oriented approach
- Excellent written, verbal, and interpersonal communication skills
- Tech-savviness and drive for business improvement and transformation
We are looking for an experienced operational leader who is tech-savvy and has a drive for business improvement and transformation. The ideal candidate will have a good understanding of best practice and quality analysis and implementation, as well as excellent written, verbal, and interpersonal communication skills.
Why CTM?CTM offers a strong, established, and sustainable work environment that supports and empowers its employees. We have a range of employee benefits, including:
- Travel and hotel discounts
- Health and wellness programs
- Training and development opportunities
- Paid chill-out days
- Annual volunteer day
- Purchase leave
- Blended work arrangements with hybrid WFH flexibility
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