Customer Service Trainee

6 months ago

Wollongong, Australia IRT Full time

Customer Service Trainee

**Customer Service Trainee - School Leaver**

**Classification**: Fulltime (2 year fixed term contract)**Location**: IRT Market StreetAs a Customer Service Trainee you’ll undertake studies towards a Certificate III in Customer Engagement, including elective choices in Sales. In this position, you will contribute positively to promoting IRT within the community, and assisting our clients while providing excellence customer service.

This position is based between IRT Market Street, and working from home. The role is full-time working Monday - Friday, 8:30am - 5pm and is on a 2 year fixed term with the possibility of turning permanent on completion.

**Your work may include**:

- Acquire new customers by qualifying leads and providing information relating to our products
- Use communication skills to answer enquiries/re-direct calls
- Conduct outbound survey calls to current and prospective customers
- Coordinate customer information for respite bookings and referrals to sales consultants
- Arrange for the dispatch of information packages, brochures etc.
- Maintain the database and client files with relevant documentation

**Benefits for you**:

- Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packaging
- Professional and career development opportunities
- Access to free accredited training courses via our very own registered training organisation, IRT Academy
- Multiple career pathways
- Flexible working conditions
- Birthday leave - relax and take a day off on us
- Discounted gym memberships
- Free counselling via Employee Assistance Program (EAP) and staff wellness programs

**To be successful you will have**:

- A willingness to undertake studies towards a Certificate III in Customer Engagement
- A genuine interest in customer service and sales
- Excellent customer service, communication and interpersonal skills
- An ability to prioritise administrative and telephone tasks
- A high level of accuracy and attention to detail
- Experience with the range of Microsoft office suite of products

**About IRT**

At IRT, we have been caring for older Australians for over 50 years, providing aged care, home care and retirement living solutions to more than 9000 customers in NSW, the ACT and Queensland.

We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians

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