Dynamics CRM Solution Lead

2 days ago

Sydney, New South Wales, Australia beBeeMicrosoft Full time $100,000 - $120,000
Job Opportunity

We are seeking a skilled professional to take ownership of the solution design, implementation, and optimization of Microsoft Dynamics CRM across business units.

This role requires a strong mix of functional expertise, stakeholder engagement, and leadership skills to ensure seamless delivery and adoption of CRM solutions that align with organisational goals.

Key Responsibilities:

  • Lead end-to-end functional delivery of Microsoft Dynamics CRM projects, from requirements gathering to go-live and post-implementation support.
  • Conduct workshops with business stakeholders to understand, analyse, and document functional requirements.
  • Translate business needs into functional specifications and work closely with technical teams for solution design and customisation.
  • Configure Dynamics CRM modules including Sales, Customer Service, Marketing, and Field Service.
  • Define business process flows, workflows, dashboards, and reports within CRM.
  • Manage UAT (User Acceptance Testing) process, ensuring deliverables meet business expectations.
  • Provide guidance and mentorship to CRM team members, including functional consultants and business analysts.
  • Collaborate with development teams to oversee integration of CRM with other business applications.
  • Monitor system performance and identify opportunities for optimisation and automation.

Required Skills and Qualifications:

  • 7+ years of experience in Microsoft Dynamics CRM/Dynamics 365 CE functional roles.
  • Proven experience in leading CRM implementation and upgrade projects.
  • Strong knowledge of CRM modules (Sales, Customer Service, Marketing, Field Service).
  • Ability to map business requirements to CRM functionality effectively.
  • Experience in creating functional design documents, test scripts, and training material.
  • Excellent communication and stakeholder management skills.
  • Strong problem-solving and analytical abilities.

Benefits:

  • Mid-Senior level position with full-time employment.
  • Opportunity to work on challenging projects and contribute to organisational growth.

Seniority level: Mid-Senior, Employment type: Full-time, Job function: Information Technology, Industries: IT Services and IT Consulting

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