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Game Equipment Specialist
2 weeks ago
As a key member of our team, the Field Service Technician plays a vital role in providing technical support to customers. Their primary responsibility is to deliver on-site installations, repairs, and maintenance of gaming equipment with exceptional quality.
The ideal candidate must possess strong analytical skills to diagnose errors or technical problems efficiently. They should also be able to provide excellent customer service and technical support to meet customer expectations.
Key Responsibilities- Customer & Technical Service: Offer world-class customer experience by delivering prompt and effective technical support.
- Scheduling and Maintenance: Manage day-to-day activities including scheduling tasks, preventive maintenance, and break-fix calls.
- Equipment Upgrades and Installations: Perform seamless upgrades, modifications, and game changes at customer sites.
- Problem Resolution: Investigate complex system faults and perform repair work as required to ensure minimal downtime.
- Excellent problem-solving skills and ability to work independently.
- Strong interpersonal and communication skills to build rapport with customers.
- Demonstrate proficient computer skills to efficiently manage tasks.
- Able to obtain and hold all relevant licenses and certifications.
- Global career opportunities within a renowned gaming entertainment company.
- Competitive benefits package.
- Professional growth and development in a dynamic environment.
