Field Service Specialist

2 days ago

Moree, Australia beBeeTechnical Full time $84,000 - $168,000

Job Overview

This is a technical role that requires excellent problem-solving skills, organizational abilities, and strong interpersonal communication skills.

The successful candidate will be responsible for providing technical support to customers, working closely with service teams, and ensuring excellent customer service.

Main Responsibilities

  • Diagnose errors or technical problems and determine proper solutions.
  • Deliver customer service that exceeds customer expectations.
  • Manage day-to-day activities, including scheduling tasks, PM, and break-fix calls.
  • Perform equipment upgrades, modifications, and game changes to gaming equipment at customer sites.
  • Investigate and resolve problems, including complex system faults, and perform repair work as required.

Key Requirements

  • Excellent problem solving and fault diagnostic skills.
  • Demonstrated organizational skills and an ability to work unsupervised.
  • Demonstrate a strong level of technical competencies.
  • Have strong interpersonal and communication skills.
  • Demonstrate competent computer skills.
  • Strong Customer Focus.

Benefits

  • A world leader in gaming content and technology.
  • An organization that delivers great performance for B2B customers and brings joy to the lives of millions of people who love to play our casino and mobile games.
  • A company that strives to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing, and sustainability.

Our Values

  • All about the Player.
  • Talent Unleashed.
  • Collective Brilliance.
  • Good Business Good Citizen.

Travel Expectations

  • None.

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