Customer Service Liaison

1 month ago


Dingley, Victoria, Australia Morgan Consulting Full time
About the Company

Morgan Consulting is proud to partner with one of the world's largest suppliers of mechanical power transmission, conveyor, and chain products. This industry leader provides engineering solutions for a diverse range of industries, including mining, pharmaceutical, and materials handling.

About the Role

We are seeking an experienced Customer Service Representative to join our client's team based in the south eastern suburbs of Melbourne. In this dynamic and challenging role, you will be responsible for:

  • Responding to customer inquiries regarding stock availability, deliveries, and pricing
  • Providing quotes to customers via phone or email
  • Processing sales orders
  • Coordinating with warehouse staff to ensure customer delivery expectations are met
  • Analyzing stock availability using system reports
  • Maintaining customer information regarding orders held in the system

Key Attributes

  • Previous customer service or internal sales experience, preferably in the industrial products industry
  • A basic understanding of bearings, chain, conveyors, power transmissions, and other industrial products
  • Excellent communication and customer service skills
  • A team player with a willingness to go the extra mile
  • Above average computer literacy with excellent attention to detail

Benefits

As a valued member of our team, you will receive an attractive remuneration package commensurate with your experience. You will also have the opportunity to work with a genuine industry leader and develop your sales career in a dynamic and supportive environment.



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