Service Delivery Expert

2 weeks ago


Dingley, Victoria, Australia Carrier Full time

About the Role:

This Service Manager position is a key role within Carrier, requiring a skilled professional to oversee and manage all aspects of the service delivery process.

Key Responsibilities:

  • Lead and manage a team of service technicians, apprentices, and subcontractors.
  • Promote a positive work environment that encourages teamwork, accountability, and continuous learning.
  • Recruit, interview, hire, and train technicians to meet workload demands and customer requirements.
  • Collaborate with Service Planners, Service Administrators, and other functional team members to ensure service delivery, maintenance works, and business requirements.
  • Oversee and manage the entire service delivery process, from initial service requests to contract renewals.

Requirements:

  • Possess in-depth technical knowledge and qualifications in HVAC and/or refrigeration disciplines.
  • Demonstrated ability to manage and lead teams, fostering a collaborative and positive work environment.
  • Exhibit a proactive and resourceful approach to problem-solving, showing the ability to take initiative and find innovative solutions.
  • Goal-driven with a keen eye for detail, ensuring high-quality service delivery and achieving desired outcomes.


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