Customer Success Account Manager

7 days ago

Perth, Western Australia Microsoft Full time

About the Role

The Microsoft Customer Experience & Success organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. As a key member of our team, you will play a critical role in helping us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Key Responsibilities

  • Technical Skilling – You will build technical competency that supports customer advice, connecting their business goals to Microsoft solutions.
  • Customer Relationship Management – You will nurture and establish relationships with key customer stakeholders to enable quality solution planning, delivery execution, and governance.
  • Account Planning – You will partner with Account team peers to drive conversations with customers that define and prioritize the strategic alignment between your customer's objectives and Microsoft's goals.
  • Opportunity and Pursuit Management – You will bring forward customer insights to sellers to support them in identifying and producing opportunities.
  • Consumption and Delivery Execution – You will lead the delivery of Microsoft solutions and take ownership for team coordination that accelerates production-level consumption across solution areas to help our customers achieve their goals.

Requirements

  • Professional – 3+ years relevant work experience.
  • Technical – Breadth of knowledge across Solution Areas including:
    • Solid understanding of Microsoft's products, technologies, and solutions.
    • Technologies: Cloud, mobile, web application development, cloud-native application architecture.
    • Microsoft certification in relevant technologies (e.g., Azure, M365), or competitor equivalent.
    • Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.

Benefits

  • Industry-leading healthcare.
  • Educational resources.
  • Discounts on products and services.
  • Savings and investments.
  • Maternity and paternity leave.
  • Generous time away.
  • Giving programs.
  • Opportunities to network and connect.

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