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Logistics Operations Manager

1 month ago

Melbourne, Victoria, Australia PATH4 Group Full time
Overview

PATH4 Group is a leading provider of logistics and freight forwarding solutions, delivering end-to-end supply chain expertise to diverse industries.

About the Role

The Customer Service Manager position offers a pivotal opportunity to lead a knowledgeable team, drive client success, and enhance operational performance. As a seasoned professional, you will oversee service delivery, foster team development, and improve productivity in a dynamic, KPI-driven environment.

Main Responsibilities
  • Client Onboarding & SOP Compliance: Oversee the onboarding process for clients, ensuring seamless integration with company standards and resolving any escalations that may arise.
  • Team Productivity & Process Improvements: Drive team efficiency, implement process improvements, and focus on profitability.
  • Career Development: Recruit, develop, and motivate a high-performing customer service team.
  • Relationship Building: Establish strong relationships with internal teams and key stakeholders.
About You

A seasoned professional with a passion for customer service and team leadership in international logistics or freight forwarding. You thrive in a fast-paced environment, have excellent interpersonal skills, and are driven to continuously improve both team and client outcomes.

Key Requirements
  • Leadership Experience: Proven track record of leading or supervising customer service teams in international logistics or freight forwarding.
  • Commercial Acumen: Strong commercial understanding and client management skills.
  • KPI-Driven Environment: Success in driving results in KPI-driven environments and process optimization.
  • CargoWise Experience: A plus, but not essential.
  • Australian Working Rights: Must hold full working rights in Australia.
What We Offer
  • Competitive Salary Package: $120,000 - $150,000 per annum.
  • Flexible Work Arrangements: Enjoy hybrid work arrangements that suit your needs.
  • Career Growth Opportunities: Supportive team environment with opportunities for career advancement.