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Service Operations Manager
2 weeks ago
About the Role:
- Team Leadership: Structure your team to deliver exceptional service quality with a growth mindset.
- Safety Initiatives: Proactively drive safety initiatives to minimize the risk of incidents or injuries.
- Training and Development: Plan and drive the training, growth, and development of your team members.
- Performance Management: Promptly manage under-performance and ensure all reporting needs are met.
- Operational Efficiency: Supervise the accuracy and timeliness of time sheets and sub-contract documentation to enable efficient job costing.
- Continuous Improvement: Identify and implement continuous improvements within your area of responsibility.
- Forecasting and Budgeting: Assist in creating and delivering monthly/annual forecasts and budgets.
- Work-in-Progress (WIP) Management: Efficiently manage the WIP report to optimize productivity.
- Business Growth: Maximize the recovery of the Field Service business.
- Process Evaluation: Evaluate and improve current processes and procedures to achieve operational excellence.
- Culture Leadership: Lead by example and promote a positive work culture.
Requirements:
- Leadership Experience: Prior experience in a supervisory, project management, or technical role is essential.
- Technical Skills: Intermediate PC skills, ability to analyze technical data and reports.
- Communication Skills: Excellent communication skills are required.
- Safety Focus: Safety focus and adherence to site safety processes.
- Adaptability: Strong ability to adapt yourself to different teams, rosters, environments, and workloads.
- Customer Satisfaction: Ensure 100% customer satisfaction with internal and external stakeholders.
About Us:
We distribute products and services for various industries including construction, mining, quarry, forestry, demolition, and recycling.
