Service Delivery Executive

4 days ago


Sydney, New South Wales, Australia HSO Enterprise Solutions GmbH Full time

About HSO Enterprise Solutions GmbH

We are a leading Microsoft Dynamics Inner Circle member, specializing in sectors such as Retail, Manufacturing, Professional Services, Financial Services, and Local Government. Our company has won several prestigious awards, including being voted in the UK's top 10 Best Large companies to work for. We strive to add value to our customers, deliver on our promises, improve ourselves, be inclusive, and have fun.

Purpose of the Role

You will play a key role in delivering contracted Service Delivery tasks defined in HSO Support Agreements. Your responsibilities will include managing a number of HSO Customers, ensuring quality of service delivery and associated commercials. You will be responsible for customer retention, engagement, and satisfaction within the Managed Services team.

Key Responsibilities

  1. Act as the primary point of contact for customers, ensuring effective communication, expectation setting, and service excellence.
  2. Build lasting working relationships with stakeholders, focusing on business goals, needs, and pain points.
  3. Conduct service reviews to measure, feedback, and discuss HSO Performance, improvements, and identify new opportunities to add value.
  4. Assist with the creation of Support Agreements and Third-party supply contracts.
  5. Manage budgets, track service costs, and ensure financial efficiency while meeting customer requirements.

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