Injury Prevention and Management Leadership Role

The role of the Wellbeing and Injury Management Team Lead is to provide leadership and strategic direction in the development and implementation of injury prevention, claims management, and injury management processes that support business objectives.

Key Responsibilities:

• Lead, coach, and develop the Wellbeing and Injury Management Team Advisors and Coordinator, ensuring the development of their skills and high levels of customer focus in support of stores and support centre.
• Assist in developing and implementing simple, relevant, and effective injury and claims management policies, procedures, and strategies that minimize operational impact, reduce costs, and continually improve health and safety results.
• Work collaboratively with the Injury Management & Wellbeing Manager to develop and contribute to the annual Safety Strategy with key health and wellbeing objectives, targets, and timeframes for implementation.
• Provide practical training and coaching to leaders in support of improved knowledge and awareness of health and wellbeing for their team and the greater business.
• Assist in developing and implementing any health and wellbeing initiatives or strategies to ensure the business has best practices in place.
• Contribute to the coordination and compilation of safety reporting and presentations, including board reports, quarterly strategy tracking, and retail leadership meetings in collaboration with the Wellbeing & Injury Manager and Group GM Health, Safety & Wellbeing.
• Effectively facilitate the timely and sustainable return to work of injured team members, ensuring lost time, claim durations, and claim costs are minimized.
• Establish and maintain effective working relationships with all key stakeholders.
• Work collaboratively with external stakeholders, such as Insurers and OR Providers, to ensure claims management strategies are implemented, the timely delivery of exceptional customer service, and cost-effective outcomes.
• Manage and deliver ad hoc projects as required.

• Tertiary qualifications in a relevant Allied Health field, such as Occupational Therapy, Physiotherapy, or Psychology.
• Relevant professional association membership and/or registration.
• At least 3 years of rehabilitation experience (clinical and non-clinical) and 2 years in the Occupational Rehabilitation industry.
• Strong knowledge of Workers Compensation and Rehabilitation legislation nationally, with demonstrated cost and claim reductions through the implementation of injury prevention programs.

Benefits:

• Competitive remuneration package, including generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader business.
• Fantastic discounts across the business, including access to VIP supplier pricing and promotions.
• 12 weeks paid parental leave for eligible primary carers, plus a gift for new parents.
• Embracing flexibility and offering hybrid working models for eligible roles.
• An Employee Assistance Program providing counselling and a wide array of other wellbeing resources for our team members and their families.
• A Helping Hands workplace giving program that has raised millions for charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Others:

• As a member of the Wellbeing and Injury Management Team, you will have the opportunity to make a real difference in the lives of our team members and contribute to creating a safe and healthy work environment.
• With a focus on delivering exceptional customer service, you will be an ambassador for our business and help us achieve our mission of helping people with better ways to live, learn, work, and play.