Customer Onboarding Director

1 week ago

Sydney, New South Wales, Australia beBeeCustomerOnboarding Full time

Job Description

We are seeking a highly skilled Customer Onboarding Director to lead the onboarding process for our largest and most strategic customers. As a key member of our team, you will be responsible for ensuring timely and successful implementations and product adoption.

About the Role

  • Owning pre-sales activities to support our sales process, including developing project and product scope that will support an implementation
  • Collaborating with Sales on Statements of Work (SoWs) and Requests for Proposals (RFPs)
  • Taking ownership of solution and success criteria discovery, translating customer challenges and business objectives into a Customer Results Strategy and proving ROI at every stage of the journey
  • Managing complex and global rollouts, utilising project documentation to effectively manage project delivery timelines
  • Working with multiple stakeholders at a time and being assertive to keep customers accountable and ensure quick time to value
  • Acting as a consultant, educator and trusted advisor to customers, and as an orchestrator of the relevant resources to provide the customer with the required expertise on demand
  • Developing mechanisms for communication, change management and training at scale to support large businesses
  • Strong understanding of our product and integration functionality, as well as deep customer industry knowledge to solve complex customer requirements

Requirements

  • Proficient in understanding the customer lifecycle and its significance in driving business growth
  • Experience within SaaS and implementing software
  • Well-versed in change management practices
  • Familiarity with project management methodologies to ensure successful project execution
  • Ability to leverage and interpret relevant customer metrics for informed decision-making
  • Strong communication and storytelling abilities to convey complex ideas effectively
  • Skilled in stakeholder management to build and maintain relationships
  • Effective presentation skills
  • Expertise in time management and prioritization to meet deadlines and manage competing tasks efficiently
  • Active listening skills to understand the needs and concerns of customers and stakeholders
  • Creative problem-solving abilities to address challenges and find innovative solutions

Benefits

We offer a range of benefits to support your career development and well-being:

  • Equity with high growth potential
  • Flexible working arrangements
  • Access to professional and personal training and development opportunities
  • We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies

Work Environment

We have a dynamic and supportive work environment, with a range of benefits to enhance your work-life balance:

  • In-house Culinary Crew serving up daily breakfast, lunch and snacks
  • Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
  • Quarterly celebrations and team events, including the annual Shiplt global offsite
  • Table tennis, board games, gym sessions, book club, and pet-friendly offices

What We're Looking For

We're looking for a talented individual who is passionate about delivering exceptional customer experiences and driving business growth. If you have a strong track record of success in customer onboarding and a passion for leading cross-functional teams, we'd love to hear from you.

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