Technical Support Specialist

2 weeks ago

Sydney, New South Wales, Australia Better Staff Full time

About the Company:

Better Staff is a leading provider of managed and professional services, dedicated to helping businesses succeed through expert training, certification, and mentorship programs.

About the Role:

In this exciting opportunity, you will be the first point of contact for troubleshooting customer issues, providing exceptional support and resolving complex problems with ease.

Key Responsibilities:

  • Triage calls and provide over-the-phone, email, and remote support to customers
  • Document issues and provide outstanding customer service
  • Work collaboratively with the team to resolve technical issues and improve service delivery

Requirements:

  • 1 year minimum experience in the managed and professional services space
  • Strong knowledge of Microsoft 365 applications (Exchange, Office 365, Active Directory, SharePoint, Teams, and Intune)
  • Excellent troubleshooting skills across networking and hardware (LAN, WAN, printer, scanner device connectivity)
  • Strong attention to detail and process-driven approach
  • Strong customer service skills and ability to work autonomously

Qualifications:

  • Industry-relevant certifications such as MCSA, CCNA, or Azure fundamentals are highly valued

Equal Opportunity Statement:

Better Staff is an equal opportunities employer and welcomes applications from diverse candidates.

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